Shipping and Order Status

Has my order shipped?

We normally ship orders from our fulfillment center in Sonoma, California, USA within two business days. You will receive a shipment confirmation email with a tracking link when your order ships. Please click the tracking link on the email to check the status of your order.

Just in case, you are unable to find the email in your inbox, kindly check your spam or junk folder. If you need additional assistance, click here to contact us.

What are the shipping options and charges?

We currently ship via DHL (International) and USPS (Domestic), so you can expect your order to arrive within 5 - 10 business days for domestic shipments. International shipping times will vary depending on country/customs etc. We charge a flat-rate for standard shipping. In most cases, your order will be delivered within the estimated time of delivery. However, the actual delivery date may be affected by flight arrangements, weather conditions, and other external factors.

Why We Use DHL and USPS Together

To ensure your packages arrive quickly and reliably, MicroVision Optical partners with DHL and the United States Postal Service (USPS). This collaboration leverages the strengths of both carriers for seamless shipping.

How It Works

  • International Pickup: DHL picks up your package from MicroVision Optical and manages the international transportation.
  • Last-Mile Delivery (U.S. Orders): Once in the U.S., DHL hands off your package to USPS, who handles final delivery to your door.

Why This Partnership Works

  • Faster Delivery: USPS mail carriers are already out on daily routes, ensuring timely delivery once DHL passes them your package.
  • Expanded Reach: USPS can deliver to PO boxes and remote addresses where DHL might not go.
  • Convenience: Packages arrive during regular USPS delivery times when recipients are often home.

Services That Use USPS for Final Delivery

  • DHL eCommerce: For lightweight packages (up to 25 lbs).
  • DHL SmartMail Parcel: For smaller, lightweight packages (up to 1 lb).

By combining DHL's global shipping expertise with USPS's unmatched domestic reach, we bring you the best delivery experience possible.

Will you ship international orders?

At this time, we are not shipping internationally for MicroVision Optical products.

Questions for MicroVision Optical?

Email us at support@thinoptics.com, or click here for more information. We'll respond within three business days.